Contact centre automation may blow your mind but not in a good way

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Contact centre automation may blow your mind but not in a good way

Valur Svansson is a contact centre guru. No ifs, no buts. He knows his stuff. Listen in as I interview Valur Svansson on the changing nature of the contact centre including:

๐Ÿ“ŒRobotic Process Automation and AI
๐Ÿ“ŒProtecting remote workers from irate customers
๐Ÿ“ŒHow firms should invest in, and protect their staff
๐Ÿ“ŒAutomation and the human touch
๐Ÿ“ŒThe cost of calls v. the cost of self service
๐Ÿ“ŒTechnology to watch that will drive contact centre value
๐Ÿ“ŒEmotional Intelligence

0:00โ€‹โ€‹ Introduction
2:00โ€‹โ€‹ What excites you about the contact centre industry?
4:45 What technology will transform the contact centre industry?
11:12 How are firms balancing cutting cost with remaining competitive?
15:14 Can we go back to people only contact centres?
18:08 Wrap up

Digital transformation and intelligent automation are the two hottest topics in the business world today.

Learn everything there is to know about digital transformation, intelligent automation, robotic process automation and data analytics by listening to real world experts.

Thought leaders from high and emerging technology companies and academia talk about their real-world digital transformation experience to help you digitally transform your business.

No gimmicks. No BS. Just great advice which can be put into practice the moment you have stopped watching this video.

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
๐Ÿค” Who am Iโ“
โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

Hi, my name is Kieran.

For the past 27+ years I have helped businesses like yours, and leaders like you, drive business and technology transformation programs using a range of digital technologies that markedly improve companies’ profitability and operational efficiency as well as their customer and employee experience.

I do what I teach, and practice what I preach.

I am passionate about technology and how it can help businesses.

I even wrote a book ‘The A-Z of Organizational Digital Transformation’ which is available to buy on Amazon.

My work has generated tens of millions of dollars for businesses like yours and leaders just like you.

My mission is to help 100,000 businesses make an impact on society through technology.

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
๐Ÿค” What I love to do for companies like yours and leaders like you:
โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

๐Ÿ’ป Use digital technologies, AI and data analytics to dramatically transform business performance.

๐Ÿค– Implement risk free intelligent automation and robotic process automation (RPA).

๐Ÿ† Advise on technology strategy and digital transformation.

๐Ÿ›  Fix broken projects, teams or businesses.

๐Ÿ‘‚ Executive coaching and mentorship.

๐Ÿ“ฃ Podcasting, public speaking, evangelism and chairing conferences.

๐Ÿ’Š Social media content marketing, LinkedIn social selling and strategic brand building.

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
๐Ÿค” Want to find out moreโ“
โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

Contact me today for a FREE introductory chat.

โœ‰๏ธ Email me: ki****@gi*******.uk

๐ŸŒŽ Visit: http://www.gilmurray.co.uk

๐Ÿ“ฝ Subscribe to my YouTube channel – https://www.youtube.com/c/KieranGilmu

๐Ÿ“• Buy ‘The A-Z of Organizational Digital Transformation’ on Amazon US – https://amzn.to/3wkESd9 or UK – https://lnkd.in/eS56t2wz

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

โญ ๐…๐‘๐„๐„ Metaverse eBook – https://lnkd.in/dnWzMZgb
โญ ๐…๐‘๐„๐„ Build a Citizen IT program – https://lnkd.in/dbbEJZfA
โญ ๐…๐‘๐„๐„ 30 minutes coaching chemistry session to determine if we ‘fit’ – DM me
โญ ๐…๐‘๐„๐„ 8 free articles by over 70 digital transformation experts – https://lnkd.in/djdcX6vW

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